Returns & Refunds
Returns & Refunds
Ichora Labs wants to provide a clear and professional ordering experience. This page outlines how return and refund requests are handled.
Return Eligibility
Because products are sold for research use only, returns may be limited. If there is an issue with your order, please contact us promptly with your order details and a description of the problem.
Requests related to damaged shipments, incorrect items, or fulfillment errors should be submitted as soon as possible after delivery.
Refund Review
Refunds are reviewed on a case-by-case basis. If approved, the refund will be issued back to the original payment method whenever possible.
Shipping charges may be non-refundable unless the issue resulted from an error on our side.
Non-Returnable Items
Items that have been opened, altered, mishandled, or otherwise fall outside return eligibility guidelines may not qualify for return or refund approval.
How to Request Help
Please use the contact form on the website and include the order name, email, and a brief summary of the issue so our team can review it efficiently.